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Complaints Procedure

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As an Appointed Representative of New Leaf Distribution Limited, we aim to provide you with a high standard of service. If you are unhappy with any aspect of our service, please let us know.

 

We will acknowledge your complaint promptly and aim to resolve it within 8 weeks.

 

If you remain dissatisfied, you have the right to refer your complaint to the Financial Ombudsman Service (FOS):

THINK CAREFULLY BEFORE SECURING OTHER DEBTS AGAINST YOUR HOME.
YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE OR OTHER DEBTS SECURED ON IT.

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*These services relate to certain investments whose prices are dependent on fluctuations in the financial markets beyond our control. Investments and the income from them may go down as well as up and you may get back less than the amount invested. Past performance cannot be used as a reliable prediction of future performance.

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Will Writing and advice on Lasting Powers of Attorney are not regulated by the Financial Conduct Authority

Buy to Let mortgages and Commercial Lending are not usually regulated by the Financial Conduct Authority

 

Acacia-MIB is an Appointed Representative of New Leaf Distribution Ltd which is authorised and regulated by the Financial Conduct Authority: FCA Number 460421

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